Frequently Asked Questions - FAQ's
- · Where is the store?
You have arrived! Sass or Salt is an online e-commerce store based out of Vero Beach, Florida. We currently do not have a physical retail location and we operate exclusively online.
- · Can I mail you something I own to monogram?
Sorry! We are unable to accept outside items to personalize. While we like to think we are perfect and don't make mistakes, we are FAR from that and would hate for human error to rear it’s head while working on your 1000 year old great grandmothers quilt! We have chosen the items we offer because we have tested them for endurance and quality (and we also have back-ups) so that we can ensure the final product you receive will far exceed your expectations.
- · Can I make a change to my order?
If you find an error on your order confirmation, please CONTACT US immediately! Once your order has been moved to processing, we are unable to make any changes to your order.
- · How can I maintain and clean my jewelry?
To keep your jewelry dust and dirt free, and to prevent unwanted oxidation or tarnishing, store your pieces in a jewelry box with the lid closed, or in a ziploc bag. Wrapping your jewelry in a soft cloth will also keep it clean and prevent it from oxidizing. Wrapping your pieces individually will prevent scratching. Oxidation is a natural process that turns metal darker in color. High humidity and individual chemistry are factors in this process. Always apply hairspray, perfume and cosmetics before putting jewelry on. Mild cleaners and polishing cloths can be used to brighten and restore jewelry.
- · What's a variant?
A variant is one of the options you can choose to purchase. If a variant is not available, we either do not carry the combination or it is currently out of stock.
- · What is your return policy?
All products from Sass or Salt are final sale due to the personalized nature of monogrammed and custom made gifts. You can read our full Return Policy listed under Policies at the bottom of our site.
- · I received my order and something is wrong.
We want to help! Please CONTACT US include a photo in your email!
- · What is the warranty on your products?
We do not offer a warranty on our products as each product is a little different; some of the products we sell are very delicate by nature and require specific care, while others are made to endure. We take great pride in offering high quality hand-made items so that you will not need a warranty and also offer instructions on the proper care to extend the life of your product in most descriptions.
- · What Carrier do you use for shipping?
We currently use the United States Postal Service (USPS) Priority Mail Services.
- · Do you offer international shipping?
At this time, we are unable to offer international shipping as some of our items are quite large. Please send us an email if you would like to inquire about a specific item and let us see what we can do.
- · Can I pick up my order locally instead of paying shipping?
Yes! Twice a month at the Orchid Island Brewery Running Club in Vero Beach, Florida we will be available for local pick-up between 6-8pm. For directions click HERE.
- · Will I receive a tracking number for my shipment?
Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment.
- · What happens if my package is returned?
We will contact you via email as soon if your package is returned to our warehouse. If the package was returned due to an inaccurate or incomplete address, we will ask that you pay an additional standard shipping charge for the second shipment.
TURN AROUND TIME
- · How long does it take to get an order?
The current turn-around time for most orders is approximately 2 weeks.
- · What is processing time?
Processing time refers to the amount of time it takes for our staff to make the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility. During busy seasons or holidays, these items can take up to an extra week due to the volume of orders.
- · Do you offer a rush option?
Not generally. We attempt to start production on our orders as soon as they are placed, however if you have a deadline for needing your product before our standard two weeks, we suggest sending us an email at firstname.lastname@example.org (with the product in mind, your shipping address and your deadline) before placing your order to see if we can adjust things to your time sensitive schedule. The charge for this will vary as it will move your order to the top of our production schedule, which will also vary on a day to day basis.